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Apple's iPhone 5 Maps app criticisms continue -- but customers don't thoughts too much

Par reedy :: 27/09/2012 à 8:05
Apple [AAPL] iOS 6 Maps app may possibly be this seasons largest iPhone 5 criticism as competitors jump about to point out its shortcomings, but iPhone users arent particularly alarmed -- theyre a little bothered, but the alter hasnt lowered item satisfaction ratings as well a lot.

 Just a little disappointed

Thats one way of searching in the news inside the latest user satisfaction results from analysis firm, On Device, which reveals that customers are ever so slightly less satisfied with iOS 6 than they discovered them to become when using iOS 5.

The business polled c.16,000 iPhone owners inside the US and determined a satisfaction rating of 7.65 for iOS 6, a slight dip from the 7.75 it saw when assessing satisfaction with iOS 5. For reference, iOS 4 scored a 6.93-point rating, TechCrunch reports.

Although this isnt a huge dip in user satisfaction,iPod Parts, its noteworthy due to the fact its a dip -- in most cases the survey firm sees enhanced device satisfaction as new operating systems are released, which tends to make the dip a little considerable.

The decline is likely to reflect consumer disappointment with Apples Maps app, but the impact, at least on US customers, seems pretty small when seen in context.

The dip may possibly also end up becoming tiny over a blip, as Apple is scrambling to make its mapping service far more successful, recruiting staff and applying user-submitted modifications to its server-based service. (And Apple also developed a particular version of Maps for China).

Talking the talk

Competitors are seizing upon the Map-gate affair as a chink in Apples smartphone armor, but they may be far better place enhancing their very own offerings: the iPhone is far and away the buyers favored device.

This does absolutely nothing to quit Google executive chairman, former Apple board member, Eric Schmidt, from criticizing the selection, telling Reuters: "We assume it would have been better if they had kept ours. But what do I know? What had been we going to do, force them not to modify their thoughts? It is their call."

Schmidt also noted that Google hasnt yet submitted a self-made Google Maps app for the App Store, with the New York Times adding that the business hopes to have it developed by the finish of the year.

Apples choice to replace Google Maps on iOS was no surprise to any business watcher, but seemed somewhat surprising to Schmidts firm.

The Verge reports that Apple had an additional year to run on its Google Maps contract prior to it dumped the firm. Google hadnt expected this that is why it doesnt have a Maps app of its personal to counter with, apparently.

Googles contract with Apple to maintain the maps app on the iPhone had a lot more time remaining, and Google did not understand that Apple had changed its mind till Apple said publicly in June that it would replace the app with its new maps app, in line with two people briefed on the choice, claims The New York Instances.

The Verge also reveals that the search giant wanted a lot more prominent Google branding on iOS Maps -- something which was never going to happen given the combative relationship amongst the companies.

Is Apple at threat?

Apple co-founder, Steve Wozniak, doesnt see the difficulties as as well serious, but has had some issues himself: I tried to navigate somewhere, and I couldnt get to exactly where I wanted to by voice... I dont know however about Maps -- Im a bit worried regarding the navigation, but Ive still got it covered using a bunch of other navigation apps.

Theres many option navigation and maps possibilities obtainable to customers, and its also feasible to work with Google Maps in Safari. Should you really miss them on your device -- and also the evidence so far suggests most users arent definitely bothered -- then theres a series of basic measures to bring them back correct here.

Apples aware of the criticisms its Maps app is breeding. Inside a statement provided to All Issues D nowadays, an Apple representative stated: "We launched this new map service knowing it is a major initiative and that we are just obtaining started with it. Maps can be a cloud-based answer as well as the more men and women use it, the far better it'll get.

Thats fine, but that slight decline in user satisfaction levels for iOS 6 could soon turn into a flood: the pressure is definitely on Apple to boost its mapping services swiftly, iPod Classic 6th 160GB Audio Jack Headphone,or danger damaging its particular relationship with iPhone customers.

Got a story? Drop me a line via Twitter or in comments beneath and let me know. I'd like it in the event you chose to comply with me on Twitter so I can let you knowwhen these products are published here first on Computerworld.

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